Latest MacBook Pro Frustration:
I’ll be the first to admit it, my first experiences over the last few months with my Mac haven’t been perfect, but who has found them so? I thought I’d blog about this issue and maybe get your advice on it and as to what my next course of action should be. About a month ago I was sitting in Biology and found that my keyboard on my MacBook Pro wasn’t working. Not any button on the whole thing. The only way I found out that it was working was by continuously hitting the caps-lock key and waiting for the light to turn on. So after a few seconds it came back on and I went back to typing; worry free. It must have just been a glitch. Right? Well about a week later the problem came back big time. I though the keyboard had failed, it didn’t come back to life for about ten minutes. And when it did it was hardly for long. This repeated itself all evening and then in the morning it was fine. So now I am at my whit’s end. This problem is driving me crazy as it seems to lure me into a sense of false security and then hit me with another problem. I think it might be a hardware problem as the problem survived a Leopard install (though it was only an upgrade). If I plug in a keyboard everything works fine. So any suggestions? I think in the end it might be more prudent to take it into the shop that I purchased it from. I just wish that I had this problem a bit later when the new MBPs come out. The retailer (not Apple) from what I have heard have a habit of just replacing the machine!
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It’s a well know issue on Macbook (pro) having leopard. sometimes the keyboard is freezing, people noticed the keyboard was even desactivated from the USB port list. Apparently updating to 10.5.1 may resolve the problem (even if this update isn’t handling this error).
Look for this bug on Google, you get several sites talking about that bug.
November 23rd, 2007 at 8:39 amThis is very worrying - you pay a lot of money for a MacBook - over the odds compared to a PC - because everyone says how good macs are and “they just work”. If Olivier is right and it’s a well known issue, that is even more worrying - why aren’t Apple solving the problem? It seems to be happenning more and more that manufacturers produce goods (either hardware or software) and when you report a fault, they just say “it’s a known issue” as if that excuses them. Buggy software is bad enough, but buggy hardware is inexcusable. Wake up Apple!
November 23rd, 2007 at 8:59 am